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Expert Help


Definition: Backcountry’s outdoor experts, gear enthusiasts, and customer service team. Our Gearheads are available via phone or on chat to help you place or change orders, find your perfect ski jacket, and get the pro tips you need to send it. Shop their personal picks on our site by looking for the green flag on products.

Our Gearheads make it easy to find your backcountry.

Call a Gearhead at 1-800-409-4502 or chat in the pop-up

Personalized Product Expertise

At Backcountry, you’ll never get bounced between customer service reps. When you talk to a Gearhead, you’ll connect with someone passionate about the outdoors who uses and tests the products you’re looking for on their own adventures.

Your Best Send Friend

Our Gearheads get out there all over the world—and right here in Utah—so they’re always tapped into the latest tech, the best gear, and industry trends. Connecting with a Gearhead gets you gear expertise and the best advice for however you backcountry.

Need advice? Ask a Gearhead at 1-800-409-4502 or chat in the pop-up

Your Own Personal Gearhead?

Get elevated Gearhead service—and earn points on nearly every purchase—with our loyalty program Expedition Perks. When you level up to our Switchback tier, you’ll unlock access to your own team of Gearheads, with personalized service and faster response times. Reach the Summit, and you’ll score your very own personal Gearhead with the same pursuit passions as you.

Get Your Gearhead

Gearhead Picks

Out of thousands of great products from the top brands in the industry, only a select few become Gearhead Picks. We want you to know which ones are the best of the best—products that are field-tested and Gearhead-loved.