- Item #PNF000N
- Q & A
Too small and wrong version
- Familiarity: I returned this product before using it
- Fit: Runs small
- Size Bought: Small
- Height: 5'9"
- Weight: 130lbs
I contacted customer service twice before ordering this jacket in small black. I wanted to be sure that the photos of the item on the website were correct in what jacket I would be getting. I wanted the one with the penfield patch on the front and the colored interior. I was reassured both times that photos were up to date and that I would be receiving the exact jacket in the photos. What I got was a newer (plainer) version of the jacket. I was SO disappointed. And I own a penfield winter parka in small that I bought a few years ago and in this jacket in the small the sleeves were too short and it felt tight in my shoulders. Returning and really really wishing that Penfield still put their awesome patch on the front.
Backcountry is the best!
This jacket is perfect for PNW weather and runs true to size. I had to return my original jacket due to a sizing issue (the wrong size was sent); however, my customer service rep, John, was amazing and completely on top of it - probably the best CSR I've ever worked with. I'm really happy with my jacket and with my experience. Thank you!!
High quality, but wrong jacket
- Familiarity: I've used it once or twice and have initial impressions
- Fit: True to size
- Size Bought: Medium
- Height: 5'3"
- Weight: 133lbs
I was so excited to find this jacket in black and in the size I needed (medium) and in last year's style (preferred the placement and style of the logo and the brown hood adjusters). I ordered the last medium and the jacket arrived today (ordered on Sunday, arrived on Wednesday). I was so disappointed when I opened the box because not only was it the wrong jacket (correct style but this year's version) and a size small... However, the style is growing on me and I think I like it enough not to return it and try and find the older version of this style I loved somewhere else resale. Luckily the small fits just enough but the hip area is a bit tight (I have a feeling the medium might be too big so I'm not willing to chance it returning this one and trying to order a medium somewhere else - apparently backcountry is all out of mediums). Overall, even though I was disappointed that the jacket wasn't as pictured, it is very well made and seems like it will be a great replacement for my sad old North Face rain shell.
In the picture for "Lichen" the jacket looks tan, but on other websites it looks green? Is it possible that that is the tan version? That's the one I'm looking for.
Unfortunately it looks like the images for "Lichen" and "Navy" were uploaded incorrectly. Lichen is more of a green color. I uploaded a few pictures from Penfield and we will work on getting the main images corrected!
What temperature will this keep you warm up to? Is it more winter or fall?
Jackets don't get temp ratings the same way sleeping bags do. But this is a great piece that I think you could rock the better part of winter in depending on where you are and how much you're outside.