James H.wrote a review of The North Face Paramount Peak Convertible Pant - Men's on April 18, 2011
Ordered 2 pair, size Large/Long. When received, I ripped the tags off both and put them in the closet. I wore the khaki several times, but didnt wear the grey ones for quite a few months .
Finally grabbed the grey ones, put them on, and went uh oh. They didn't fit. I checked the size tag, Large/long. IMO, they were a Medium/long with a Large/long tag. I have other Paramount Peaks and the Large/longs fit me perfect.
I told myself, there's no way Backcountry will take these back months later with no tags and buy my story of these being incorrectly marked.
Not only did Backcountry take them back, they emailed me a UPS Return Authorization label, therefore, paying the return shipping, and sent me out a new pair with free shipping. I received my correctly sized pants before Backcountry received my incorrect sized pants.
Now that's customer service. Thank you Backcountry.
BTW, I love the Paramount Peaks! Well designed and so much lighter and more versatile than jeans.