Jay Tierneywrote a review of Black Diamond Saga 40 JetForce Backpack - 2440 cu in on October 28, 2016
Familiarity: I've used it once or twice and have initial impressions
I'm very disappointed to write this review. First, let me preface this by saying that I'm very impressed with the elegant design of this pack and how the airbag system is integrated within it. Lots of access to the components, separate zippered pouches for the battery pack, the charging cord, and the fan. And the way it combines the releasable zipper to hold most of the airbag and the mechanical pull release section just on a small side is quite clever, and makes the airbag easy to re-pack. The LED light indicators on the end of the release handle are great too.
So close! Dang, but it just wouldn't work for me. Upon receiving the pack I tested it out and it worked perfectly the first time. Then I packed it back up, charged the battery overnight, turned it on... and instead of the initial 4 seconds of fan whirring as part of the test to make sure all systems are go, it made a brief sputtering noise and the red light started flashing on the handle (which indicates the pack is not armed / working properly). Went through the user guide and followed all of the steps, including a 2 minute reset charge, removing the battery and putting it back and making sure it was tight. Still no dice. At that point it says I'm supposed to contact the customer service center for assistance (no number or info is provided).
At this point here's the problem: when paying around $1200 for a backpack, it's one thing to have to maybe adjust something that's loose, but beyond that it's kind of ridiculous. More importantly, no matter what magical fix there may be that isn't included in the manual (seems unlikely) I already have trust issues with the airbag actually working properly and that's a deal-breaker for me. Maybe some part of the internal fan came loose? Well, what might happen when you're out in the backcountry skiing with it on your back? It needs to be damn close to 100% reliable.
So disappointed, as the design of this pack is awesome (which is why I still gave it 2 stars) but the final execution is clearly lacking when it comes to a safety device.