Well to begin, I purchased this watch for a good friend of mines for a bday gift. She had been looking for this particular watch for quite some time. Lucky for me I was able to find it thru this site. I got the watch in a timely manner which was a perk. But to my dismay the watch was damaged(dents here and there). So I called and had the watch replaced. Then the second time came around and I received the watch and there was some scruffs and marks on it. So then I decided to call again to see if I can get the watch replaced again. The reps I talked to were a big help which made things easier to get the transaction complete. Sending me the proper UPS printouts to have it shipped out. When I got the watch it was in Uber condition. I guess you can say the third time was a charm. Overall the experience was good. Not any real hassle besides a couple days here and there I wasnt in much of a hurry but you kno how it is. You want it asap. Well the only thing to note about the watch it gets scratched easily. So becareful no to bang it up. You'll notice it but besides that its a banging watch, seems to attract peoples eyes and comments.