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chris

chris

chris

chriswrote a review of on September 3, 2019

Lighter but pole durability lacking
2 5

Familiarity: I've put it through the wringer

I have had two other versions of this tent and loved them. Been a loyal fan of the double vestibules, packability and weight as well how it secures fairly well in a decent wind. However, while each newer version keeps getting lighter, it appears that it is also getting more fragile. Lately, the pole systems seem to lack the durability of older models. I have had 2 poles bend during set up as well as1 pole break in the latest version of the tent (in not that high of a wind). (Big Agnes response also seems to be lacking which has been a big disappointment. In the latest attempt to repair and replace the item, they quoted me $4 for the pole segment that broke, plus $20 maximum for shipping [stating that it would most likely be less]. They ended up charging $30 for shipping and offered no reasonable explanation why they suggested much less but charged far more when attempting to make an informed decision whether to repair.)

(2)

 

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chris

chriswrote a review of on March 9, 2017

Customer service none existent in Canada
2 5

Familiarity: I've put it through the wringer

I have really enjoyed this pack, the design is almost perfect for all my needs and has almost retired my rope bag for climbing, my shopping pack on market days, my day-pack for hikes, my computer bag when I'm out in rainy countries doing research, and my carry-on personal item for flights. I like the daisy chains for clipping climbing shoes on etc, and the top strap holds a 70 meter rope or cinches down a water bottle almost perfectly.

However, the quality and definitely the customer service has been questionable, at least in Canada.

The bag developed a de-lamination problem after a year or so of use (see picture attached).

I have contacted Exped's dealer in Canada — In-Sport Fashions Inc. phone 800.465.9637 | info@insport.ca. — 3 times with no response at all.

I finally made contact with the Exped company representative, Hubi. After inquiring about the potential to repair (or to even purchase the item again) over email. After sending the photo and part number of the pack, he has never followed up after a number of efforts.

So a word of warning, there is no company located in Canada to even buy the bag or ask about repairs or warranty issues it seems. Hope other customer experiences have been better.

(1)

 

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