abi113509038wrote a review of Big Agnes Copper Spur HV UL2 Tent: 2-Person 3-Season on September 23, 2019
I never write reviews, but I had such a horrible experience with this product that I had to share! I only used the tent 4 times and already there was a huge hole in the top seam of the tent. I take really good care of my products and was really disappointed that this happened. Unfortunately, you can only work with Big Agnes directly for any issues with the product and their customer service is the absolute WORST! They make you pay for everything - the cost of shipping, the cost of repairs, etc. They will not even offer you a replacement item or a refund - they automatically fix it once they receive it and ask you to pay for the cost. Very sad that I spent so much money on this tent and haven't been taken care of at all for how horrible the quality is.