Walter M.wrote a review of Kuat NV 2.0 Bike Hitch Rack on August 23, 2017
Familiarity: I've put it through the wringer
I've had the rack for 3 months and it works great! The first week I used it while running SAG for our club's annual ride event. Put on 300 miles that day and had the rack up down, up down probably 50 times while loading and unloading signs, sweeping the gravel at turns, and even hauling a couple of riders back to the start. Worked great. Last month we took it on a 1,100 mile round trip. Everything worked fine. As an added bonus the grey metallic color is a perfect match for my Subaru Outback!
It's great that the rack is rock solid and doesn't rattle. That's a huge thing in that it locks tight to the hitch by tightening the adjustment knob. We had a basic rack previously that fit under the top tube with 2 arms. We purchased a new bike for my wife and it was close to impossible to get it to fit. If you have a decent investment in bikes, it makes sense to protect them while traveling. The only thing I would change is adding a cable lock solution for the front wheels. The cable works fine for the rear wheel and frame triangle. I would have more peace of mind if the front wheel was locked also. It seems too easy to grab a front carbon wheel by a motivated thief. I use a basic cable lock that I'll throw on if stopping to eat when on the road. Not an inexpensive product; but it works great. Lots of positive comments from those who see it!
A suggested hack. After inserting the rack into the receiver hitch and aligning. Wrap some tape around the rack next to the receiver hitch. That way you can insert it the correct distance every time and the pin will slip right in.