Out of the box, I immediately loved this bag (45L in Tidal Teal)!
I was needing to replace an old (easily 20yrs old) canvas duffel b/c the canvas could not be washed (gross) & the silk lining was finally starting to tear.
This bag was perfect! Perfect size for carry-on (which is my primary use) & stain resistant material that can just be wiped down if dirty. Awesome!
Sadly however, I am returning it b/c the shape is too boxy for me. My canvas duffel is the same capacity but is not as tall/deep is and is slightly longer with 2 outside/end pockets. I am only 5'3" and putting the BH on my back was awkward because it's so deep. I tried and tried but this was the deal breaker.
Two other negatives that I could have lived with otherwise: 1) There's no shoulder strap (however I could have used my old duffel's shoulder strap & easily attached it to the BH's backpack hooks) 2) The mesh pocket on the inside of the flap (instead of being one large pocket) is 2 small pockets ... I usually put larger items (iPad, documents) in this pocket ... like someone else had mentioned, it's a personal preference & would not have been a deal-breaker for me.
It is a great bag .... just too tall/deep for me.