Sophiewrote a review of The North Face Bella Luna Down Jacket - Women's on January 14, 2013
Familiarity: I've used it several times
I got this jacket from my dad as a xmas gift in the Baroque purple. Loved the fit, color, everything. Except every time I wore it, dark spots showed up...looked like grease stains or something. But they would show up even if I didn't eat in it or anything.
So, I exchanged it for the black nuptse jacket. I was able to return it with no questions asked even after wearing the jacket multiple times (hoping the stains were a result of my own carelessness with food...don't think they were). Not sure if my jacket was a lemon or if all of them are like this.
Chatted with a customer service employee ONLINE and it was a GREAT experience. Brad was very personable and thorough, making sure I was satisfied and that everything was taken care of. He placed my order for me and gave me everything I needed for the return.
What a great customer service department!