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Smithhammer

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Hiking & Camping

Smithhammer

Smithhammerwrote a review of on October 15, 2019

2 5

Familiarity: I returned this product before using it

I purchased these cranks with no packaging, not realizing I needed a 24mm spindle instead of the 30mm. When I returned the item to Backcountry.com, I didn't hear anything for a month and didn't see a refund on my credit card. I inquired with customer service and was told that the "warehouse had determined my item was returned in used condition" and therefore I was issued a store credit instead of a refund.

1) I never received a notification of this credit being issued.
2) I explained to the cust. service rep that there was no way I could have "used" this item since the spindle was too big to fit in the bottom bracket to begin with.

He then told me that it was determined to be "used" because it was returned with no packaging. I pointed out that it was shipped to me with no packaging to begin with, so there was no packaging for me to return it in. I asked if there were any other reasons why this item was mistakenly determined to be in "used" condition, and never got a another response from the service rep.

Really lame customer service from Backcountry.com

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Smithhammer

Smithhammerwrote a review of on June 6, 2005

5 5

Like every other pair of Salomons I've owned, these shoes are great—very well-made and durable, and extremely comfy. But I normally wear a size 9.5 in all other Salomons I've owned, and I ordered a 10 in these, figuring I'm mostly be wearing them in the dead of winter with thick socks, and they were HUGE! Exchanged them for a 9, which I think will still be plenty big with woolies.

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