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Linlin M.

Linlin M.

Linlin M.

Linlin M.wrote a review of on December 1, 2018

5 5

Familiarity: I returned this product before using it
Fit: Runs large
Height: 5' 8"
Weight: 165 lbs
Size Purchased: Medium

I have never written any review for any website. But backcountry's customer services is truly amazing. My issue was the billing address doesn't match my credit card. It turned out that address is for my checking account. Backcountry replied to me with respect and understanding that the authorization code is absolutely required for my case. I contact my bank many times till the last time they gave me the authorization code. (Turns out they did not know it until I urge them to check.) I finally gave my authorization code to Backcountry. And my package was shipped in an hour!!! Unfortunately, I had to exchange it with a smaller size. Guess what, not only they approve the request, Backcountry shipped my second package within one hour on a Saturday!!!! I am so touched really appreciate everyone who helped me in the process. Thank you sooo much!! I will definitely buy more from Backcountry in the future!!!