I want to say, be careful when reading products reviews on this site. Many of them are written by the employees, or "gearheads", who are also employees. Also, if you write a negative review you may get nasty comments from people, and when you go to their profile, you can see they've never reviewed anything, and are probably not a customer. More likely employees, who have an interest in reading and responding to reviews are doing this. That is why this will be my last purchase from this company.
THAT BEING SAID, the customer service people when you call are very nice and helpful. I called to see what I could do about returning them and getting another pair ordered, and they put a pair of size 10's on reserve for me to ship as soon as they get the return back, which saved me having to charge another pair on my credit card.
I had a store credit I had to use up so I ordered these. I'm between a 9.5 and a 10, and I ordered a 9.5 because Keen footwear in a 10 is usually too big for me. These were just a hair too short, so they're going back for a 10, but I love these shoes!
The insole is really comfortable, you can tell there is very good arch support, and I have high arches. I walked around inside with some thick wool socks on, my feet felt really good. Even though they were just a little too small, my toes just hit the end of the shoe, these feel great on. I'm really cheap about regular clothing, but for technical gear I will spend the money. That being said, I am a picky Patty when it comes to items at this price point, as sometimes they're worth it, and sometimes they're not. These are worth the money! Very solid, well made materials. I don't get the thing people are saying about the tongue being uncomfortable, the tongue is soft and didn't give me any discomfort. The last "hole" is actually really reinforced with a metal piece, and thats a great feature, because that last hole before you tie the shoe generally wears out faster from pulling and tightening. This is a durability feature that will extend the life of the shoe I'm sure. I can't wait for my 10's to come, because I know it's going to be a perfect fit, and I am going to enjoy these shoes. I am a Keen customer for life for sure! And if not, I will certainly edit my original review, rude commenters with fake profiles are welcome to abuse me. And like I said, it's very easy on here to differentiate between customer reviews and bloated employee reviews. Make sure you do your research.