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Kat

Kat

Kat

Katwrote a review of on June 5, 2018

1 5

Familiarity: I've used it several times

This product was great at first. Took it with me on a camping trip and it was impressive sound quality. The aux cord cover was ripped off, which kind of defeats the waterproof part and it was still under warranty, so I sent it in for repairs. They sent me the speaker back (possibly a new speaker or the same speaker). Either way, the new speaker would not hold a charge AT ALL and only worked when it was plugged into the wall. Of course at this point, i'm 1 month post-warranty coverage. But the speaker didn't have this problem when I sent it in for aux cord cover repair, which led me to believe they sent me some refurbished speaker that didn't work. I emailed them to express my anger and basically had to point out why this product was fine under warranty and a product THEY sent me (which is not conveniently under warranty anymore) is broken. They agreed to replace the broken speaker, so I sent it in again. A month goes by and I hear nothing. I emailed them and they told me they haven't received the speaker. Then 6 months go by and they email me that they still haven't found the speaker in their warehouse and that this has been happening a lot. Don't send in your speaker if it's under warranty for repairs because after reading reviews, there's no doubt this happens a lot. Basically, they shipped me a broken speaker to replace my broken speaker and then said- sorry it's no longer under warranty... SKETCHY. Also, the fact that the customer service rep admitted that they lose a lot of incoming packages MUST mean that happens a lot. They offered me nothing in return (NOT EVEN A DISCOUNT CODE--Not that I'd use it or ever shop here again), so basically I just gave them my money and my broken product and they won't do anything about it. DON'T WASTE YOUR MONEY. I'm telling you, this isn't the best speaker on the market and terrible customer service and crappy warranty repairs are NOT worth the hassle. I wouldn't ever purchase anything from here again. Why put myself through that again when I can just find a company who actually cares about their customers and cares about the products they're sending people. Warranties are important, customer service is important- especially with expensive electronics.

Also, they won't post any negative reviews on their website, so that right there should tell you a lot about what kind of company they are running.

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