Jaredwrote a review of Thule Raceway Pro Platform Rack - 2 Bike on January 24, 2018
Familiarity: I've used it once or twice and have initial impressions
I ordered this several months back but have just now decided to write a review. As Dianne said, i too ordered a new product and received what appeared to be a used product, TWICE. First one was defective and the second was actually broken. Customer support was really great to me though so after a few hiccups, i finally got a functioning rack.
Now on to the rack itself. For a $400+ rack, this thing is actually pretty flimsy and cheap in some areas. Looks really easy to break. If you are looking to buy this product, be wary. I used this on my BRZ for a 4 hour round trip and the rack actually damaged my car. The weight and heat from the base of the rack on the bumper where it sat actually flexed the plastic of my bumper. Now it has a shallow indention about a foot long across where the rack sat. The weight of it also put too much stress on the hinges of my trunk and the part of the trunk that meets the windshield was pulled up about an inch higher than it was supposed to be. Even after removing the rack, that part of the trunk was still raised. Luckily i was able to press down on both sides of the trunk by the hinges, and it returned to almost flush like it was supposed to be. But still, that was a lot of stress on the trunk. I would not recommend this product, especially if you have a car similar to mine. This is just my experience with this product so it might be different on other vehicles. But it’s safe to say that I will never use this product again.