James T.wrote a review of Kuat Sherpa 2.0 Bike Rack on July 11, 2019
Familiarity: I've put it through the wringer
I love this rack. I have back trouble, so my priorities were to have a rack that was light for easy installation and removal, and easy to operate without stooping. This rack checks both boxes with ease. It's the lightest rack in its class, and the lever to raise and lower the rack is very conveniently located from a standing position. It's so easy to use, and the aluminum construction resists corrosion.
Customer service is phenomenal, both from Backcountry and Kuat. The rack arrived with a small cosmetic blemish in one of the trays. Backcountry was willing to replace the whole rack free of charge. However, I called Kuat, and they simply shipped me a new tray for free!
This is one of the most satisfying purchases I've made in a while.