James H.wrote a review of Salomon X Ultra 3 Mid GTX Hiking Boot - Men's on January 6, 2020
Familiarity: I've put it through the wringer
Fit: True to size
This review is for the X Ultra Mid GTX. I purchased a pair of these almost two years ago and have used them hiking in all conditions, and for snow shoeing as well. I even used them a few times for fat bike riding in the snow. They are light weight, but provide excellent support in a variety of outdoor activities. I have found them suitable to use as a trail running shoes for shorter distance running.
My biggest complaint, which continues to increase as I use these shoes, is that they are not waterproof. i didn’t seem to have a problem with wet feet when I first got them, but after about 7 or 8 months I noticed my feet would get wet if they were in water for more than 30 seconds or so. It was not a real problem at first since usually it would take only a few seconds to cross most shallow streams, but lately my feet end up wet any time I get into water over the top of the toe of the shoe. This winter, my feet get wet just walking through snow over the top of the toe. This is the only pair of Gore Tex boots/shoes I have ever had that leak, and I have many other brands with GTX. I will add that there has been no damage to the shoe or GTX liners to cause them to leak. GTX is typically an excellent product when it comes to breathability and waterproofing, so it is a mystery why these leak.
I contacted Back Country support about the issue a little over a year ago, but became frustrated when the representative I “communicated” with apparently did not understand that Gore Tex is supposed to make the shoe waterproof. She kept trying to sell me a pair of gaiters that would cover most of the shoe and keep it dry. I explained that the water was not coming over the top of the shoe, but through it. She kept insisting on the gaiters, so I finally gave up with her. Since I live in the Salt Lake City area, I tried twice to go by the store to talk with someone. Both times I called to check store hours but when I arrived the store was closed. At the time I just decided to live with the shoes as they were and wear my other brand GTX boots when conditions were very wet. However these shoes are much worse now, to the point I can’t use them during the winter. Unfortunate since otherwise they are the most comfortable hiking shoe I have. From the reviews it seems most others do not have this issue with their X Ultra GTX, but I am reluctant to buy another pair. Also, my future purchases will very likely be through a retailer that has convenient stores with actual people to talk to if there is a problem.