Even with my list of criticisms of this coat, I still like it. The stitching and cut offer a modern and flattering style. Im 5 10 with a narrow waist, so the belting works well. On another site I found this coat $20 cheaper and similar criticisms in the reviews. I figured out whats wrong with the zipper-- it loads from the right side (as opposed to the usual left), if that makes any sense...so its awkward. The lining is this bright Aztec pattern, not my favorite-- also lines the pockets. I have long arms but these are still a bit too long. Even cuffing them, I do not prefer, as it breaks the stream-lined design I like so much about this coat. However, compared to other wool coat options I have seen, this coat still beats them. By the way, the Phantom color is more like a charcoal, not a solid black.