Gregg B.wrote a review of Kuat Sherpa 2.0 Bike Rack on June 25, 2019
Familiarity: I've used it once or twice and have initial impressions
OMG, this is a wonderfully designed product that is built extremely well. This company has thought about the entire consumer experience -- even the box this comes in is designed to assist you in holding the parts during the assemble process. I assembled it while drinking my morning coffee, using the quality tools that were provided. As another review said, "you know you're dealing with a quality product when you want to keep the tools they provide. It's true. Anyway, this product assembles into one, rock-solid unit that holds my bike(s) firmly so that there is zero sway while driving and zero rattle from the hitch. I thought I'd be disappointed giving up my Thule racks....not so! In fact, I had called them directly for some customer service to help me select a new rack and was so disappointed in the help they provided (or didn't provide, in this case), that I went looking elsewhere and found this. Glad I did!