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Anne F.

Anne F.

Anne F.

Anne F.wrote a review of on December 7, 2015

5 5

Familiarity: I've put it through the wringer

I love this bag. I can bike with it easily using the straps. It fits papers, laptop, books, and my coffee mug perfectly. It has exactly the right number of pockets. The zippers are secure. The leather handles feel nice. The shoulder straps are a perfect length. It has taken a beating this past year, and looks great. It's canvas, but water has never soaked in. I've poured a bottle of water into it, and the water didn't even leak out. My mouther bought one after she saw mine, and uses hers every day as well.

About a month ago, a non critical seam near the leather handle started to come un-done. It could have fallen out, and not caused any issue with the bag (there was a rivet holding everything together), and the rest of the construction was bomber. I was walking by the Fjall Raven store in Seattle and figured I'd see what the company thought. The store handed me a new bag, no questions asked, no paperwork, nothing and sent me on my way within 10 minutes - all for an incredibly minor, invisible, non-fatal flaw. Excellent service.