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Alyssa B.

Alyssa B.

Alyssa B.

Alyssa B.wrote a review of on March 29, 2017

1 5

Familiarity: I've used it once or twice and have initial impressions
Fit: True to size

My seven year old son's previous coat became too small so in a crunch, we tried out this website to order a coat. I received it and within the second time of him wearing it, the zipper split. When attempting to exchange the product, I was informed that I had to either send the faulty coat back and then wait for the replacement (leaving him without a coat for days), or purchase a new coat and then send the faulty one back and wait approximately two weeks to receive my money back. With neither being an option and with no better option presented to me, I have decided to purchase a new coat elsewhere and just receive my money back for this faulty coat. The customer service rep offered to help me find a "more durable option" stating that Columbia offers the best discounts, however, they do not offer the best quality. Not exactly what you want to hear on your first time purchasing from this site.