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Lems Boulder Boot - Men's

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sale from $81.25 Original price:$125.00
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Boulder Boot

  • Lightweight, travel-friendly boots with a foot-friendly design
  • Special rubber outsole offers versatile traction for traveling
  • Boot packs down to about the size of a puffy to join you anywhere
  • Leather upper provides durability for long trips and quick hikes
  • Wide toe box encourages free and natural movement of the toes
  • Zero drop design allows for a healthy midfoot strike
  • Cushioned, moisture-wicking insole delivers comfort for long days
  • Item #LEOA004

Upper Material
leather, 1200D nylon
Lining
cotton
Closure
lace
Footbed
PU insole
Sole
LemsRubber (injection blown rubber)
Claimed Weight
[single] 9.9oz
Recommended Use
casual

Tech Specs

What do you think about this product?

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>Rating: 1

Feeling scammed and out of $165 (0/5)

Familiarity:
I've used it once or twice and have initial impressions
Fit:
Runs small
Size Bought
13
Height
6` 5"
Weight
200 lbs

DO NOT purchase Lems shoes. This is the first time I have felt compelled to leave a review on the internet and have never had a problem with a company before. I purchased a pair of Men's Waterproof Boulder Boot. I wore them to work for 1 day and realized two things: (1) the boot was extremely uncomfortable for my feet and I needed a size up and (2) they were indeed NOT WATERPROOF through walking in the snow. I went ahead and returned them and they were denied. I now spent $165 in return for nothing usable for me. I completely understand a return policy to deter users of sending back used products. What I don't understand is not being human with your customers and showing an ounce of loyalty. Through a long thread I attempted to see if they would offer any form of customer service but was denied over and over again. Having a 9 person team is no excuse for lack of customer service. If anything, they should be going above and beyond to build a loyal customer base and strengthening their customer lifetime value. I was looking forward to getting a better boot my size and was planning to purchase a pair for my wife for Christmas. They have now lost a long-term customer and left me feeling scammed and out $165.