Suunto Lumi Accessory Packs - 2007 BCS

How companies like this invest a lot to get de peak, but are so blind to see theirselves...
It is strange that Suunto accept a quality problem like this ( no doubt about the bad quality of Lumi and some other Suuntop Straps)

My wife feels so sad with this product, 3 months 3 straps...and decide not using any more the lumi...

Regards

Juan Enrique

Only 3 stars because of the design...
The quality of the straps for the LUMI of my wife aren´t meeting the status of the product...this is like having a harley (worst than a japanese but sorry it´s a harley...)
The sad comment it´s that Suunto it´s already clear about this quality problem with Lumi and some other straps...

Like many before me, the design of the LUMI watch is very aesthetic and I didn't care my friends say I am wearing a girl watch. But the strap acts like some expensive Italian supercar. Here’s my comment.

1) No choice: you have to get it in a pair. This is a watch, not a long term partner where you have to put up with what you like (black strap) and what you dislike (the yellow strap)

2) Following from the above, this makes replacement very expensive. All you need is 3 replacements (or 6 straps) and you've bought yourself a new watch. Now I know why my brother got himself an Omega.

3) Following from the above, the straps don't last. My first strap (fluro orange) last less than 6 mths. I thought it was all the in and out of the ocean. So I bought a replacement (yellow & black). I use the yellow for sports and black when I want a clean band. I would say I wear the yellow one 80% of the time. Today, I notice the metal bit (screwing bit that locks the strap with the watch) is already dislocated (this is the strap I wear 20% of the time). This is ridiculous!!!

This is moment when I really hope that some stores in China would make a funny version of the watch. This way, I could get replacement straps for peanuts. Until then, I will attach this aesthetically made watch on my expedition backpack and watch it rot at 15000 ft!

The watch itself is fine but the straps are terrible. I got the original in red and it was too dirty to be presentable within a couple of months. Contacted Suunto about how to clean the strap and they never answered the question. First they asked whether it was bought from an authorized dealer - it was. Then prove it - I did. Then they wanted a picture of the dirt. Give me a break. I just wanted to know how to clean the strap. So I bought an accessory pack (avoiding the red strap which was part of the reason I really liked the watch in the first place). Used the black strap thinking that should solve the problem - Nope - broke within a few weeks. Now the yellow strap looks trashed. I give up. This'll be the last Suunto I get.

I got the Suunto Lumi Terra in August, and the strap has broken twice, the first time within a week of receiving the watch. I like the timepiece, but if the strap is just for show, than this watch is a no go.

There is a serious design fault with the straps. I have gone through a couple as they keep breaking. The strap includes an embedded piece of metal into which you fix the screw that joins the strap with the watch. Twice now already the rubber and the metal piece have broken apart - once that's happened you can through the strap away - a costly issue.

I got the Suunto Lumi in Sept 07, or thereabouts. I have worked out the functions pretty quickly and it serves my purpose (use for high altitude trekking and mountaineering) but the watch strap is disappointing and the accessory kit expensive. The watch strap always looks dirty and I have not found a way to clean it. Would prefer a 'black' option.

This site, as always, is one of the best "sites" out there for gear of all kinds with exceptional customer service. So, the single star of shame is not about the site but rather sits firmly atop Suunto's tree of shame as regards the ill faited, poorly executed piece of trash ....the Suunto Lumi. As so many others in cyber land have reported the Lumi is not worth the postage let alone the purchase price. The Suunto representative for our state actually lives nearby and was personally going to take receipt of my Lumi that never worked right from the monment it came out of the box in my living room and replace it with a brand spanking new one that he was having overnight mailed to him per his conversation with the ,local outdoors store owner in our city from whom the watch wqas purchased. HMMM...said Suunto representative in fact did not take receipt of the watch and he in fact never got back with the local dealer the following day. Poor Poor Service! Why after all the promises that he would move mountains for the local good guy outdoor gear seller did he, in fact not follow through...? The Lumi's were recalled and they wouldn't have new ones for 30 days. Suunto just plain blew it on this timepiece. Check other sites and you will find that most of the Lumi reviews are really really bad! Many purchasers have returned their first Lumi for a new one in hopes that the failure of their watch a mere fluke only to find that the replacement Lumi also had to be returned. I have other Suunto watches and have not had a problem with any of them. I was really exicited about getting my hands on the Lumi so the fact that they don't deliver the goods is a bitter pill to swallow. Obviously, I am not a Lumi owner nor will I be anytime soon so the Lumi Accessory Pack went back. Do your homework on this watch before you buy and heed the warnings of those that got their Lumi and caught a plane to parts far and wide only to realize that the Lumi wasn't going to give them any information except for the time of day during their trip.