"lowa's warranty policy" - Review of Lowa Ice Comp GTX Ice Climbing Boot - Men's

so I've owned this boot since october, took the boot out two times to vail to climb in it and one of the plastic clasps that cinches your heel back in the boot broke. it was plastic failure. the following day I called lowa to get an RA # to return the boot and have it fixed. this was on the 12th of november. I gave them a little more than a week to call me and to no avail, so I picked up the phone and called them. at first they had a challenge finding my boot. when they finally found the boot out in the warehouse no one had even looked at it. they had to call me back. so I recieved a phone call from lowa and they told me that they had to send it to there cobbler to have the boot repaired. I asked for an eta of when i would get the boot back? she had answer because their cobbler is on the west coast in washington and lowa resides on the east coast. I told her the ice was getting ready to come in and was their an alternative. she said this is all they could do. today the boots showed up on my porch december 11th. almost a month to repair the boots. if the boot was broken because of abuse I would have no problem waiting, but when it is manufacturing issue they should have replaced it with new boots. Be leary of buying lowa boots. the weak link on this boot is the plastic buckle that cinches your heel back.
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