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Gear Review
best customer service
By mBoulder
Ranked #810 - Tents
September 20, 2006
I got the Kelty medium Sunshade about 2 months ago & have had it set up on the deck. We've used it for the outdoor wi-fi, yoga & sleeping. It's great for sleeping outside if it's only raining lightly. If it's more than breezy while it's raining, we get wet. Best, though is the customer service. When I took the 'shade down, I found that one section of a pole was cracked lengthwise. I called Kelty, got a return authorization number, and, since I work in the area, brought it there the next day. They replaced the entire pole on the spot. Faced with a similar situation, North Face took 6 weeks to send a pole section to a metallurgist, then refused to replace even just that section because they said it looked like we'd slammed it in a car door. Just as we'd told them we'd done in order to completely break the already bent pole to make it usable.
View Details: Kelty Sunshade
Helpful Votes: 0 Yes | 0 No
Tech Specs:
- Material:
- 75D 190T 450mm PU Polyester taffeta
- Dimensions:
- [M] 107 x 107 x 75-90in (272 x 272 x 191-229cm)
- Packed Size:
- 6.5 x 30in (17 x 76cm)
- Tie Points:
- 3
- Pole Included:
- Yes, 2
- Weight:
- [M] 9lb 7oz (4200g); [L] 10lb 8oz (4700g)
- Recommended Use:
- Sun protection
- Manufacturer Warranty:
- Lifetime
- Country of Origin:
- China
Change me.



