best customer service

By mBoulder Ranked #810 - Tents September 20, 2006

I got the Kelty medium Sunshade about 2 months ago & have had it set up on the deck. We've used it for the outdoor wi-fi, yoga & sleeping. It's great for sleeping outside if it's only raining lightly. If it's more than breezy while it's raining, we get wet. Best, though is the customer service. When I took the 'shade down, I found that one section of a pole was cracked lengthwise. I called Kelty, got a return authorization number, and, since I work in the area, brought it there the next day. They replaced the entire pole on the spot. Faced with a similar situation, North Face took 6 weeks to send a pole section to a metallurgist, then refused to replace even just that section because they said it looked like we'd slammed it in a car door. Just as we'd told them we'd done in order to completely break the already bent pole to make it usable.

View Details: Kelty Sunshade

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