Great jacket, better store!

By djb4970285 Ranked #228 - Men's Fleece Jackets January 15, 2012

This jacket is surprisingly warm for how thin and lightweight it is - although it is not a perfect wind shield, it is excellent in all but the worst cold plus wind conditions. The inner layer is very soft and the colors are just as vibrant as they look on the website (I was very pleased with my squid ink jacket jacket with rhino-colored lining). The jacket has a number of VERY well placed pockets, very useful during activities or just while driving (I can actually reach my pockets!) Finally, this jacket breathes better than any jacket I've ever owned of this weight - a huge upgrade from my previous North Face and Columbia jackets. Despite the price, this jacket is well worth the additional funds.

I have to say, though, that my most pleasing experience was not with the jacket, but with BACKCOUNTRY itself. I will buy from this store again - what a wonderful company! First, when looking for jackets I was originally investigating a Marmot. When I described to the very knowledgeable online sales staff what I was looking for, they suggested a number of jackets, some of which were much cheaper, and one of which was very well on sale. They also suggested this jacket, and even told me when to buy it to get the best deal. The reviews on this site are unedited and honest - sometimes brutally so. It made me feel like I could trust this company.

The best experience, however, was with a return I had to make. After several months of ownership during which the jacket held up well, I tripped and fell chasing a runaway puppy. The rip was severe, and the fault was mine. I called Backcountry to find out how I could get into contact with the company so that I could get the jacket repaired.

Backcountry replaced my jacket! Not only that, they sent me a return label and shipped my replacement next day (they even offered to send it to me same day and just let me send back the ripped jacket at my convenience). I protested that it wasn't necessary as the fault was mine - "nonsense," said the representative, "we take care of our customers. You bought a jacket, and it should last - if it hasn't held up, we'll replace it - we just want you to remain as happy as you were the day you bought it!"

I couldn't believe it, and I am still in shock. My replacement jacket is just like the old one, and brand new. I love Arc'teryx, and I love Backcountry - so much, in fact, that it has convinced me to buy one for my fiance. I'm not even bothering to shop around this time - with customer service like that, I wouldn't buy anywhere other than BackCountry.

Thank you, Backcountry. If more companies operated with your ethic, our economy would be bristling with activity! You've earned a very loyal repeat customer.

View Details: Arc'teryx Hyllus Fleece Hooded Jacket - Men's

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