Gear Review
DC Judge Snowboard Boot - Men's
Terrible Service - No Warranty
By Mauro Andrade
Ranked #21 - Snowboard Boots
October 13, 2011
I have a pair of these and I had a problem on warranty with the Boa system which was detaching from the boot leather itself. I sent them in to DC through the retailer I bought them from and DC answered that they simply would not warranty the boots because they were still 'operational'. In other words, since I could still tighten the boots, there was no problem found! Wait... Maybe I need to have the tightening system completely wreck itself and fall apart to have warranty on a 280.00 boot!?!?!
It's visible that the BOA will fall from the rest of the boot anytime. They should use this example to improve the product and not to tell the consumer that the product has no problem.
That is simply unacceptable for such a product and for a company that wants to sustain itself as a market leader.
Terrible service, terrible warranty. Won't ever buy another DC product again.
I truly do not recommend DC boots due too their poor customer service along with a defective product.
View Details: DC Judge Snowboard Boot - Men's
Helpful Votes: 2 Yes
Change me.
2 Comments Last Reply: February 29, 2012 By: drew.sylve1651264
You should also know that my girlfriend and I have both had DC Judges (well, she has the ladies single-boa version) for 5 seasons now, and for the last 3 seasons the leather looks like it's separating from the plastic boa connectors--but they're still rock-solid. It definitely LOOKS like the connector is going to pull out at any minute, but I'm telling you, the boa is totally stable. Mine are now wearing out in other places so I'm looking at buying them again--I'm just disappointed they don't have the inflatable bladder around the heel anymore, that system totally locked my foot down and made for a super secure boot. I know other people claimed their bladders failed (ha ha ha) but both my and my girl have had zero problems in 5 years of hard riding. And I live in Colorado (read, tons of use). So I think DC is right on this one--even if it looks like the plastic connectors will pull out, they don't.
Helpful Votes: 0 Yes
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Helpful Votes: 0 Yes