Sorry to say but horrible service

By Andrew Lank Ranked #237 - Men's Ski Jackets June 30, 2011

When I first got my Sidewinder, in the two years following I probably would have hit the 5 stars, it was amazing coming from a 15 year old North Face that never let me down. But my disapointment soon set in after that. The inner liner started to simply wear right through, and then about a year later the zipper fell apart and no way did I put it through even close to what the old North Face went through!

So I said, "well maybe they ran into issues, at least it got a lifetime warranty" and had it sent back. This is when the real disappointment set in. Arc'teryx claimed they were out of stock, and they can't have the store give me one, it has to come from them. Ya, winter was coming and I had no jacket, nor could they return mine. I had to buy something else and I need wind-proof like the Sidewinder so it wasn't cheap, yet costs less and had retractable hood!

Store called me up about a few months ago, and they are telling me no stock, check back late fall. This will be more then a year now.

View Details: Arc'teryx Sidewinder SV Jacket - Men's

Helpful Votes: 2 Yes