Be Careful !

By lagjfg1202391 Ranked #560 - Telemark Skis and Alpine Touring Skis November 20, 2009

Everything was perfect, ordered my Voile insane 183 with inserts through the chat now function, see chat thread

"Jg: Hi, I have a pair of G3 ascent bindings, will they fit the inserts on the voile insanes?
BC.com: Not sure. Let me check with one of the skiiers. : )
Jg: roger
BC.com: I'm sorry for the delay. I'll be right with you.
Jg: no worries, take ur time
BC.com: Should be good with those"

and

"BC.com.: Those are the Voile insanes?
Jg: yes, 183 with inserts"

and

"BC.com: Is there anything else I can help you with?
Jg: Summarize for me real quick: voile insanes 183 with inserts, approx ship date?
BC.com: should get there within 5 days or so"

And there they were waiting me on the porch when I got home from work, grabbed the skis and the bindings and my kid and a beer went outside to open, marvel, and mount them up for the planned trip to Butler Gulch tomm. Unfortunately, they sent the flat deck AT versions, not the inserts. Maybe I didnt mention inserts when i ordered? Hmmm or Maybe I should have said it one more time
.
So, I called spoke with a rep who needed to ask the "ski guru" what was the deal, the guru said just mount the tele binding up to the top sheet. Despite VOILE, that recommends tele bindings be mounted only with inserts and the large warning sticker on the top sheet. "Telemark bindings with inserts only"

Ah well, no worries, done lots of business with BC.com and theyll square it away, right ---- wrong. Thought they may send me the correct ski - nope, dont carry it. Maybe they would get someone to ride his fixie or 1972 Schwinn psuedo crusier over to VOILE to switch out, get the right ski and send - nope, dont do small transactions like that only large volume.
So Im left with a return and a credit, perhaps Wasatch touring or Bent Gate or Voile wont be such a cluster, in the meantime Ill take my volume somewhere else and tomm go ride a bike.

View Details: Voile Insane Ski

Helpful Votes: 1 Yes