Gear Review
Marmot Zonda 2-Person 3-Season Tent
Poor Customer Service
By tar3054438
Ranked #1470 - 3-Season Tents
September 28, 2009
If you ever plan to deal with the customer service, do not buy Marmot Tents. I sent them mine about 6 months ago (my tent has a lifetime warranty). After 5 years and about 5 2-3 day hikes per year the seam tapes started to go off. After 2 months I called them to find out that they received the tent and would replace it. I wasn’t happy, since they no longer produced a single person tent for a 6ft tall person, but said OK. 2 months later I called and was told that my tent had mildew and would not be repaired or replaced. They offered me to buy a net tent at a discount. The cheapest I could find would have cost me over a $100. I said NO, I want my old tent back. They said they would ship it. 2 months later – no tent. I called them and the guy named Fry told me they still have my old tent in their office.
By the way, I dried my tent after every backpack and didn’t see any mildew when I sent it.
View Details: Marmot Zonda 2-Person 3-Season Tent
Helpful Votes: 0 Yes | 1 No
Tech Specs:
- Material:
- [Floor] 40d Nylon 3000mm; [canopy] 20d No-Seeum-Net; [fly] 40d 1800mm
- Freestanding:
- Yes
- Poles:
- 1
- Pole Material:
- DAC aluminum
- Doors:
- 1
- Clip/ Sleeve:
- Clip
- Floor Space:
- 72 x 52in (183 x 132cm), 31.5sq ft (2.9sq m)
- Interior Height:
- 39in (99cm)
- Vestibule Space:
- 9sq ft (.6sq m)
- Seam Sealed:
- Yes
- Bathtub Floor:
- Yes
- Ventilation:
- Mesh sides
- Packed Size:
- 17.5 x 6in (44 x 15cm)
- Weight:
- 4lb 8oz (2410g)
- Recommended Use:
- Lightweight backpacking
- Manufacturer Warranty:
- Lifetime
Change me.