Gear Review
Marmot Eos Tent: 1-Person 3-Season
Poor Customer Service
By tar3054438
Ranked #467 - 3-Season Tents
September 28, 2009
If you ever plan to deal with the customer service, do not buy Marmot Tents. I sent them mine about 6 months ago (my tent has a lifetime warranty). After 5 years and about 5 2-3 day hikes per year the seam tapes started to go off. After 2 months I called them to find out that they received the tent and would replace it. I wasn’t happy, since they no longer produced a single person tent for a 6ft tall person, but said OK. 2 months later I called and was told that my tent had mildew and would not be repaired or replaced. They offered me to buy a net tent at a discount. The cheapest I could find would have cost me over a $100. I said NO, I want my old tent back. They said they would ship it. 2 months later – no tent. I called them and the guy named Fry told me they still have my old tent in their office.
By the way, I dried my tent after every backpack and didn’t see any mildew when I sent it.
View Details: Marmot Eos Tent: 1-Person 3-Season
Helpful Votes: 2 Yes
Tech Specs:
- Material:
- [fly] nylon ripstop (40D, silicon impregnated), PU coating (1800mm); [floor] nylon ripstop (40D, silicon impregnated), PU coating (3000mm); [canopy] no-see-um mesh (20D)
- Freestanding:
- yes
- Doors:
- 1
- Number of Vestibules:
- 1
- Poles:
- 1
- Pole Material:
- DAC NSL 9mm aluminum
- Pole Attachment:
- clip
- Floor Space:
- 22.8 sq ft
- Floor Dimensions:
- [ length ] 90 in; [ head width ] 40 in; [ foot width ] 33 in
- Interior Height:
- 36 in
- Vestibule Space:
- 6.5 sq ft
- Packed Size:
- 17.5 x 5.5 in
- Seams:
- [ floor & fly ] taped
- Ventilation:
- mesh walls
- Fast-pitch Option:
- yes, footprint not included
- Trail Weight:
- 2 lb 12 oz
- Recommended Use:
- solo backpacking, trekking, thru-hiking
- Manufacturer Warranty:
- lifetime
Change me.