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Suunto Lumi Altimeter Watch
What a Ripoff!
By Michelle Allmon
Ranked #471 - Altimeters
June 24, 2009
I bought this watch on May 8th after the $90 Roxy watch I wore since 2002 got broken. It seemed like a nice upgrade and with a one year warranty plus the high cost I thought I would be good for another 5 years. NOT SO! I only got to wear the watch for about 2 weeks when the strap started falling apart. I submitted a service request via the Suunto website and followed up with a phone call. They told me to send a picture of the broken strap and my address by email and I would receive a new strap promptly. Now it is June 24 and no response. I called them again and kept getting a loud beep in my ear after being told by a recording to hold for the next agent. I finally called their sales department and they transfered me. The agent I spoke with said their policy has since changed and I now have to ship the entire watch in by Fedex at MY cost and wait patiently for it to come back. Nice. If you want to waste a few hundred dollars for something you won't even be able to use, this is the way to go. I wish there was a "zero" star rating. The replacement strap is $59.95 on Amazon.
View Details: Suunto Lumi Altimeter Watch
Helpful Votes: 0 Yes
Tech Specs:
- Material:
- [Housing] polished stainless steel; [Strap] elastomer
- Altimeter:
- Yes, accurate to 30000ft
- Barometer:
- Yes
- Heart Rate Monitor:
- No
- Chronograph:
- Yes
- Thermometer:
- Yes
- Digital Compass:
- Yes
- Adjustable Declination:
- Yes
- Low Battery Indicator:
- Yes
- PC Compatible:
- No
- Waterproof:
- Water-resistant to 100ft (30m)
- Backlight:
- Yes
- Alarms:
- 1 with snooze
- Size:
- Medium
- Recommended Use:
- Casual wear, skiing, mountaineering
- Manufacturer Warranty:
- 1 Year
- Country of Origin:
- China
Change me.
1 Comments Last Reply: July 30, 2009 By: Rob Wykoff
Michelle, please contact Backcountry.com's Customer Solutions department - we put a 100% unconditional guarantee on everything we sell, and we will take care of you right away.
Helpful Votes: 1 Yes