Caveat Emptor

By Dorn Crawford Ranked #1333 - Car Racks March 20, 2009

Thule's "Rack Your Car" Web utility told me to get the model "872XT" or "Large" fairing for my car (2007 Ford Edge). After it arrived and I assembled it, I discovered it wouldn't fit between the car's rails. Backcountry took the return, no problem - even though it turns out the burred fasteners Thule uses don't permit complete disassembly without damaging the unit. They replaced it with the next smaller size ("871XT" or "Medium), which worked fine.

I thought maybe Thule would at least help with the extra shipping, since it was their bum steer that caused the problem - but they blew me off. They haven't even corrected the fit utility last time I checked.

Backcountry staff: Kudos!
Thule staff: Raspberries!
Next time: Yakima!

View Details: Thule Fairings

Helpful Votes: 0 Yes