Great Parka -- GREATER Store

By bob2853927 Ranked #603 - Men's Down Jackets February 11, 2009

I bought one of these because I needed a XXXL size for those rare Virginia winter days when I really want to keep warm. It is beautifully made, warm as toast, and my 15-year-old son actually approved the look.

But what was truly remarkable to me (besides the fact that Backcountry.Com had it much cheaper than competitors) was the SERVICE I received. I ordered the jacket around midnight one Sunday, at at noon Monday decided to change the color from brown to black. I got through to a customer service rep. without waiting on hold, he spoke ENGLISH, and when he discovered my parka had already been shipped(!) he offered to recall that package at no cost to me and send me the one I wanted. He then discovered that my sale price had ended Sunday at midnight, but volunteered to give me the sale price anyway since it was an exchange. Dealing with him was an absolute delight, and I've become big fan. The parka is GREAT, but the service was even better.

View Details: The North Face McMurdo Down Parka - Men's

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