Nice jacket Nice service

By tim_nelson402288700 Ranked #885 - Men's Rain Jackets January 12, 2009

I ordered this jacket before Christmas for use as an every day rain/snow shell that wasn't bulky like a parka. I used it for about a week in a freak PNW winter storm when I noticed that the DWR finish was simply not working. By not working I mean that during a rain storm the entire jacket developed large splotches of wetness on the shoulders and on the front. Since I had never washed it I knew that this was not a case of needing to re-apply a new coat of DWR, but perhaps a case of never having applied correctly from the factory so I sent the jacket back to BC.com for a replacement. They replaced the jacket no questions asked. In-fact they sent a new one to me before I had the chance to send the other one back. That's good service as far as I'm concerned. So far the replacement is dong fine-sheds water like I expect it to. Thanks BC for the great service.

View Details: The North Face Venture Parka - Men's

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