My Girlfriend Went NUTS!!

By BearCat Ranked #68 - Women's Down Jackets January 12, 2009

I bought her this for a Xmas gift and she loved it. I checked it out when it arrived... great build quality, all kinds of pockets... she loved the belt... but the hood does not come off (although you can remove the fur). In any event, the build quality feels great (even though made in China) keeps her very warm.

Seriously... she loved this jacket (Asian, 5'6", XS was too small). So I returned it and...

Backcountry HAS some of the BEST Customer Service I have ever used!!

1. Americans on the phone.
2. They are genuinely there to assist you.
3. They communicate about everything (I got an email to confirm just about every step in the return).
4. They "paid" for the return shipping (by not charging me for the shipping of the replacement. I think I could have got free shipping, but I wanted rush... can't remember... these guys (and gals) were so awesome I didn't care.
5. They shipped the replacement (I had to return original b.c. of wrong size) immediately.

Too... this item went on sale the day after I bought it and I called them and remarked about the price difference. The first words out of their mouths wasn't some B.S. about "corporate policy says... blah, blah, blah..." but rather "Let's take care of that for you!!!"

Damn straight!! Great Experience!!! As long as they keep up this service I will continue to shop here (their service is even better than the BAM local outdoor stores).

BackCountry Kicks SERIOUS A**!!!

A++++++

View Details: The North Face Greenland Down Jacket - Women's

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