Do not trust the photo

By Jon in DC Ranked #7 - Slings & Messenger Bags November 9, 2008

Ok, first of all, Backcountry.com has the best customer service on the Net. With that said they will always make things right even if you are disappointed.

So after ordering this bag 3 times and getting a bag that is not what is shown in the photo or confirmed via the phone or chat service they went above and beyond and accepted all the refunds per their guarantee. The problem is the photos show the bag with a shoulder strap pad which it does not come with and the tabs are not what are show either...they are the long reflective tabs that can be disconnected (but do not look very professional unless you are a bike messenger, which I am not). I really wanted the bag in the photo in size small but that seems to be a pipe dream at the moment. Do not totally blame Backcountry.com though....Timbuk2 is out of touch with its stock photos not to mention its inventory in general - the bags are also now made in China (as with everything else sold in the States these days). If you buy this bag in any color in size small or X-Small expecting a shoulder pad strap...expect to shell out $10-$15 extra when you have to ORDER it seperately either from Backcountry.com or Timbuk2.

Backcountry.com....what happened to changing your photos???????????????? That was supposed to happen more than 3 weeks ago...but alas the photos still are reflective of what you are NOT selling - so expect many more frustrated buyers.

View Details: Timbuk2 Classic Messenger Bag

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