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Backcountry.com Gift Certificate
Thank you, Angus! In itself, as a response so promptly made and...
By Victor
January 7, 2010
Thank you, Angus! In itself, as a response so promptly made and thoughtfully sent, I continue to be grateful for and inspired by Backcountry and the community that supports it.
My troubles with this Gear Certificate remain (for reasons I'll mention), but I wanted to mention that I made a purchase anyway, and regardless of the fate of a certificate I have only myself to blame for its datedness, I will continue to be a strong advocate of the Backcountry enterprise.
The paper Gear Certificate issued in 2003 has an "Authorized Gear Guru" signature on it, in real ink, (name of Guru: Gilbert) and because my brother was never in Utah, I conclude that the certificate must have been sent to him in the mail - perhaps before the e-certificates became a common practice. The certificate measures about 3.75in high x 8.5in. wide, and has the logo of a mountain peak in the background, stretching the width of the card.
But besides the 5-digit code, there is no further information.
View Details: Backcountry.com Gift Certificate
Helpful Votes: 0 Yes
By Angus Bohanon
January 7, 2010
That's the most positive response I've ever gotten. I'm actually so jaded that I thought you were being sarcastic at first. Given your new set of circumstances, it would seem that the protocol for gift certificates has changed since yours was issued. I'd get on Live Chat again, explain the situation again (including that you're now sure it's the right store), and maybe they can send you a new one. You'd think the old one would be on record somewhere so they could verify it. Otherwise, assuming you already tried entering the code where I told you and that didn't work, you may just have to cut your losses. Hope there wasn't too much money on the certificate (and that you can actually get to it somehow), and good luck!
Helpful Votes: 0 Yes
Change me.