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tar3054438

Camper/Hiker

tar3054438: #29,915 of 93,774

2 Reviews:

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#532 of 1,469 - 3-Season Tents

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This is how you compare to the other Gear Gurus within a group of products. You earn one point for each of your list / reviews / questions / answers / photos / comments / votes. You gain an extra point every time someone gives one of your contributions a thumbs up (killer), but you lose a point for every thumbs down (filler). Bonus: if you use your real name, your point total increases by 1.5x-you deserve credit for putting your neck on the line to make this community better. For more info, check out the Help Center.

Poor Customer Service

Marmot Zonda 2-Person 3-Season Tent

Rating for this product: 1 September 28, 2009

If you ever plan to deal with the customer service, do not buy Marmot Tents. I sent them mine about 6 months ago (my tent has a lifetime warranty). After 5 years and about 5 2-3 day hikes per year the seam tapes started to go off. After 2 months I called them to find out that they received the tent and would replace it. I wasn’t happy, since they no longer produced a single person tent for a 6ft tall person, but said OK. 2 months later I called and was told that my tent had mildew and would not be repaired or replaced. They offered me to buy a net tent at a discount. The cheapest I could find would have cost me over a $100. I said NO, I want my old tent back. They said they would ship it. 2 months later – no tent. I called them and the guy named Fry told me they still have my old tent in their office.
By the way, I dried my tent after every backpack and didn’t see any mildew when I sent it.

Helpful Votes: 0 Yes | 0 No

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Poor Customer Service

Marmot Eos 1-Person 3-Season Tent

Rating for this product: 1 September 28, 2009

Helpful Votes: 0 Yes | 0 No

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Temporarily Out of Stock -- View Product Details >
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tar3054438

tar3054438: #29,915 of 93,774

2 Reviews:

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Rankings

Poor Customer Service

Marmot Zonda 2-Person 3-Season Tent

Poor Customer Service

Marmot Eos 1-Person 3-Season Tent