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Rick Romano

Rick Romano: #81,066 of 98,736

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#2,236 of 2,788 - Sunglasses

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This is how you compare to the other Gear Gurus within a group of products. You earn one point for each of your list / reviews / questions / answers / photos / comments / votes. You gain an extra point every time someone gives one of your contributions a thumbs up (killer), but you lose a point for every thumbs down (filler). Bonus: if you use your real name, your point total increases by 1.5x-you deserve credit for putting your neck on the line to make this community better. For more info, check out the Help Center.

Awesome Customer Service

Oakley Thump Pro 1GB Sunglasses

Rating for this product: 5 April 21, 2009

My wife bought me a pair of these for my B-day after taking my other pair for herself. Having had these glasses before, I know that I really like the glasses and that they work great. Well, when I got these they stopped working during the 1st time I used them. Not a big deal as these things happen. Monday morning I contacted Backcountry.com and discussed the problem with them. They trusted my judgement as to the issue and asked if I wanted a refund or a replacement. When I told them I wanted a replacement, they immediately sent me a return shipping label and processed a new order to send a replacement pair of glasses to me the same day, without waiting to get the original pair back AND sent them priorty delivery! That is incedible customer service. I would highly recommend these guys and will continue shopping their site from here on out. Thank you for the great service!

Helpful Votes: 0 Yes | 0 No

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Rick Romano

Rick Romano: #81,066 of 98,736

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Awesome Customer Service

Oakley Thump Pro 1GB Sunglasses