This site, as always, is one of the best "sites" out there for gear of all kinds with exceptional customer service. So, the single star of shame is not about the site but rather sits firmly atop Suunto's tree of shame as regards the ill faited, poorly executed piece of trash ....the Suunto Lumi. As so many others in cyber land have reported the Lumi is not worth the postage let alone the purchase price. The Suunto representative for our state actually lives nearby and was personally going to take receipt of my Lumi that never worked right from the monment it came out of the box in my living room and replace it with a brand spanking new one that he was having overnight mailed to him per his conversation with the ,local outdoors store owner in our city from whom the watch wqas purchased. HMMM...said Suunto representative in fact did not take receipt of the watch and he in fact never got back with the local dealer the following day. Poor Poor Service! Why after all the promises that he would move mountains for the local good guy outdoor gear seller did he, in fact not follow through...? The Lumi's were recalled and they wouldn't have new ones for 30 days. Suunto just plain blew it on this timepiece. Check other sites and you will find that most of the Lumi reviews are really really bad! Many purchasers have returned their first Lumi for a new one in hopes that the failure of their watch a mere fluke only to find that the replacement Lumi also had to be returned. I have other Suunto watches and have not had a problem with any of them. I was really exicited about getting my hands on the Lumi so the fact that they don't deliver the goods is a bitter pill to swallow. Obviously, I am not a Lumi owner nor will I be anytime soon so the Lumi Accessory Pack went back. Do your homework on this watch before you buy and heed the warnings of those that got their Lumi and caught a plane to parts far and wide only to realize that the Lumi wasn't going to give them any information except for the time of day during their trip.