Q: Do you gift wrap?
A: Unfortunately, we do not offer gift-wrapping services.
Q: If I'm not sure what to buy, can I give a gift certificate?
A: Yes, we offer both physical gift cards and electronic gift cards, which are great if you've waited until the very last minute. Please visit our Gift Card Center for more information: http://backcountry.com/Store/catalog/search.jsp?q=gift+card&s=u
Q: What are your shipping cutoffs dates to ensure my gift arrives before the 25th?
A: In order for your gift to arrive in time, please place your order by the following dates:
Q: Can my gift recipients return gifts? Until when?
A: Yes they can exchange the gift or return it for a gift certificate equal to what you paid for their present. They will need to contact our Gearheads by calling 1.800.409.4502 or chatting live on the site. They will help get the gift exchanged or set up a gift certificate.
The gifts being returned need to be in new, unused condition and with the original box and/or packaging, including manufacturer tags where applicable. Used items can be returned within 30 days of purchase for store credit.
Q: Do you offer personal shopping recommendations? Who can I contact if I need help with my purchase?
A: We offer personalized one-on-one shopping expertise, free of charge. Once you've answered a few questions, we'll connect you with an Expert Gearhead based on your needs, and his or her areas of expertise. To get started, go to this page: http://www.backcountry.com/Store/community/gearheadLanding.jsp
For immediate help on general issues, please chat live on the site or by calling 1.800.409.4502
Q: Do you ship to Alaska/Hawaii/international addresses?
A: We do ship to Alaska and Hawaii, but unfortunately we can't offer free shipping to these awesome, but remote, locations. We do ship free to all APO addresses. For international orders, Backcountry.com uses UPS.
Everything you need to know about international ordering can be found here: http://bit.ly/1LWZlEQ There are certain brands we cannot ship outside the US: http://bit.ly/1Xxy9E5 To see a list of the countries that we can ship to internationally, see http://bit.ly/1MRVKrE
If you have any other questions, please contact one of our Gearheads at 1.800.409.4502