100% Guaranteed Returns

We guarantee your total satisfaction and offer a world-class returns policy. New,unused gear can be returned at any time for a full refund. Used gear must be returned within 30 days of delivery for store credit.

  • New, unused gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable.
  • Used and undamaged gear, bikes, or bike frames will be issued store credit in the form of credits applied to your Backcountry account. We will not accept the return of products damaged due to negligence or abuse.
See our full policy page for more details regarding warranties, exchanges, shipping for returns, and the return of new and used gear and bikes.

Returns PolicyMake a Return