Traci L.wrote a review of Yakima DoubleDown 4 Bike Rack on May 3, 2012
I have to first say that I am not one to post reviews very often. With that said, I felt compelled to review not only this product, but Backcountry as well.
The Yakima Double Down rack is great. It is exactly as described and was easy to install (I am a woman 5'3") and installed it myself. It's a solid rack. Smaller bike frames (child's) were a bit more challenging to load on rack, but worked great. Again, I did it by myself! The straps to lock the bikes in place take some effort, but I was able to load the bikes on in just a few minutes. For the price, this is an excellent product!
Backcountry is a gem as an online retailer! A piece came broken on my rack. Backcountry was willing to ship me a new one, but I had already installed the rack when I noticed the damage. I was too lazy to pack the rack back up. Backcountry does not sell replacement parts, but agreed to reimburse me the cost of getting this part elsewhere. I ordered the replacement part from another retailer and Backcountry refunded me the money with no questions asked. They have the BEST customer service and would definitely order from them again!!!