preston

preston

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preston

preston wrote a review of on September 14, 2013

2 5

Familiarity: I've used it once or twice and have initial impressions
Fit: True to size

Hey Backcountry.com, i purchased these shorts a few weeks ago and they DID NOT come with the advertised detachable lens wipe chamois. I emailed customer service about this almost immediately and the polite chat person said they'd look into it and get back to me. OK, I was still feeling pretty stoked on my shorts so i jammed a handkerchief in my pocket and went for a ride. A few days later I received an email saying that unfortunately Fox no longer provided this feature on their current model, HOWEVER, a replacement pair of the exact same last years shorts with the same missing chamois were on the way and all I had to do was pay 7 more bucks to send the exact same thing back. Don't get me wrong, I don't need much of an excuse to seize the opportunity of standing in line at the post office during my lunch errands, but this proposal didn't seem to address the problem at hand (even though I can't escape the feeling that i missed a better than the usual awesomeness we've all come to expect when being crammed in a lobby legal designated to hold 7 people with 3 times that many people and their packages at 12:47 PM on a Tuesday). I'm willing to give the benefit of the doubt here in that perhaps the rep was at the tail end of an unexpected double shift after a long night of drinking (or some other perfectly understandable scenario). But, when I pressed the issue of why a Fox just decided to come knocking on your wear house doors to take back all the chamois from last years (2012) short that obviously came with this accessory (per your posting still) because the 2013 model no long was going to include that feature, I got a repeat of the above and less than "thought-full" offer. This is disappointing bc.com. Not only should you not be adverting this falsely still after a few weeks of bringing it to your attention, you should be doing more than asking the customer to spend another 7 bucks and trip to the post office to achieve the same unsatisfactory result.

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