James G.wrote a review of DAKINE Overhead Rolling Bag - 2600cu in. on June 2, 2012
Okay. I NEVER write reviews. I just don't take the time. I was so impressed with the customer service from Dakine, that I had to share!
I bought the Overhead carry on bag in 2008. I have travelled all over the world with it, and it is very durable. I even managed to get enough stuff in it for my 34 day trip to Mexico and Thailand last winter!
I contacted customer service because the seam on the inside mesh closure (doesn't exist on the new model) was starting to come apart. I was still able to use the bag. It wasn't a huge deal, however, customer service simply asked me to answer a few questions in an email to them, and attach a photo of the damage. Two minutes after sending them the info, they emailed me back asking me which colour of new bag I wanted since they didn't make the same print I had on my older model!
They didn't ask for a receipt, or when or where I purchased it, and they didn't even want me to return the old bag to them!
The whole process of dealing with customer service took 15 minutes! That all happened on Monday. The following Thursday, a had a brand new bag delivered to my doorstep!
Do not even blink an eye at the cost of any Dakine product. It is well worth it for the quality, and the service that backs it up!