I ordered this to replace another Dakine laptop bag so I'd have one that can slide over a roller luggage handle while traveling.
Overall, great bag - I use a laptop sleeve, so I keep my computer in the main compartment and documents/files in the padded laptop pocket. There's still plenty of room for books, etc.
The organizer pocket has a fleece-lined pocket that would fit a cell phone, 2 slots for pens and another pack-paneled pocket where I stuck my cell phone, ipod, boarding pass, etc, and room in the front for memory sticks, and small miscellaneous items.
Also has an external zippered pocket that works great for a laptop power supply.
The shoulder strap is adjustable, padded and comfortable. The handles are a teeny bit too short to carry for long distances, but that's what the shoulder strap is there for.
Was also pretty water resistant in the rain, which is a plus.
The only downside it the little fastener that keeps the front pocket closed doesn't always stay fastened - I've had this problem w/ Dakine bags before, but it's not much of a problem.