I've very good expereince with them. They always ship asap and return is easy. I talked to them via internet and they sent me UPS bar-coded label that only thing I needed to do is to drop off in UPS store. I highly recommend Backcountry.
I bought one for my 11-year old son. It fits him very well. I bought two more, one for my 19-year old daughter and one for myself. We enjoyed it in our ski trip in Colorado around Christmas. The customer service is first class!
I bought one for my pre-teen son and fits me well. So I bought two more, one for myself and one for my late teen daughter. We absolutely enjoyed when we went skiing and hiking last week in Colorado. Ship was fast and their service is first class.