addivesite404831

addivesite404831

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ARNAUD's Passions

Climbing

ARNAUD's Bio

addivesite404831

addivesite404831 wrote a review of on October 20, 2011

1 5

Basically I received a slope meter that had tiny cracks in 2 different spots of the plastic tube. It was very hard to see but renders the slope meter useless as the ball bearing inside gets stuck. This was not broken during shipment as the broken product was inside an un-opened and sealed (well actually stapled) plastic and the plastic itself had zero sign of shock or tear on it. So BCA basically packaged a broken product and I ended-up being the sucker receiving it.

I spoke to backcountry.com about it. Since I was now overseas and not in the USA anymore (where it was originally shipped) then they would not pay for my sending back of the defective one nor the shipping of the new one (but they would credit me for the defective product once they receive it). This is an unfortunate & unusual situation but it just gets to me that because BCA manufactured some defective item I end-up having to pay 2x for international shipping... Sadly the original guy I spoke to at BC.com told me that the shipping back & forth would be paid for since it was a defective item, but after checking the fact I was overseas i turns out it was not true.

So, defective item from BCA + mis-communication with backcountry.com = that freakin blows golf balls.

The last backcountry.com guy I spoke to told me that if I had ordered from overseas directly the 1st time around then they would have paid for the shipping back and forth from Japan in my case for the defective product. But.... when I check on the website this is not what it says. This is only valid for within the US.

So.................if you order from overseas and you want to return a broken item, bring your wallet and get ready to get stuffed like a turkey. Surely something should be done about this.

This is the 1st time in many years of using this site that I come across such a problem. Very disapointed.

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addivesite404831

addivesite404831 wrote a review of on October 16, 2010

1 5

I'll give my in-the-field opinion for later, but straight out of the box, I carefully pull one of the strings (which right away looks worn out) to adjust the waist and it breaks (or rather gets pulled out of some section which is supposed to hold it in). So I have to tie a double overhand on the elastic string so that it does not get pulled in through the plastic clip which is used to pinch it. Given the price of the gear, I am gutted. Pay 500 bux to get something that starts to rip straight out of the box is rather disapointing. It is doubly so given the reputation that this brand has and which is the reason why people are willing to pay more than other makers. I know there can be lemons once in a while, but c'mon guys! It does not stop me from using it but not the start I was hoping for...

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addivesite404831

addivesite404831 wrote a review of on September 30, 2010

2 5

Grivel G10s with long center bar will not fit fyi. Quite a few other types of crampons do not fit either from what I have read. BD can do (and usually does) better than this. Can't believe these guys did not check the sizes of various crampons out there before making this bag. Does not reflect well on the company.

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