This backpack was for my wife. She needed a bag for her volleyball referee gear. Here's what she had to say, "I like the backpack a lot. It's fine for what I needed, but it isn't my favorite backpack. The protection needed for the laptop pocket (which I love!!) makes it very stiff. Because of that, and the fact that the zippers only go halfway down the sides, it really doesn't open very well if you need to put larger things in. On the positive side, it is so comfortable on my back! The straps are padded, the color is great, the side pockets are roomy without being loose. Overall, it's a great backpack. I am hopeful that with use, it becomes a little more pliable."